Gifts Cafe delivers to the whole of South Africa. All products are shipped from our head office in Johannesburg. When you place an order on this site you will be asked for a physical address that is normally occupied during office hours.
International Shipping
We do not ship internationally.
Late Deliveries
You can call any time if your delivery is running late. But please know that the above times are only estimations. It might happen that due to unforeseen circumstances like closed roads, flooding, lack of mind control, corporate strikes, etc. your order time could be prolonged. We hope you’ll understand that these are not grounds for an order to be refunded or cancelled.
Order Tracking
If your order has not been delivered within the estimated time frame, you can track your parcel with the tracking number supplied when your delivery is dispatched.
What happens if there is no one home when a courier delivery is attempted?
Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery or shipping address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged. If you’re at work from Monday to Friday 9am to 5pm please make sure we deliver to your work address.
Accepting Courier delivery.
Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Please note: Gifts Cafe will not be held responsible if for reasons outside of our control the delivery is delayed.